Return & Refund
Wrong / Damaged / Defective Items
If you are not satisfied with your purchase due to any of the following reasons:
- Damaged during shipment
- Incorrect item/type/shade/etc
Please notify us immediately within 24 hours after receiving the item through WhatsApp (+60164433726) or Email Us at firstname.lastname@example.org with the following proof of delivery:
- Sales Invoice
- Picture of damaged / incorrect items
- AirWayBill on the parcel
Without any of these documents you are not entitled for any replacement or refund from us.
Items must be entitled to 14 working days return policy. So please make the returns within 14 working days from the date of purchase.
Request will not be processed for items that were not notified beforehand.
Which courier should I choose to return the parcel?
Customers can choose their preferred courier service. Please provide us with the return parcel tracking number.
What about postage charges for the return parcel?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process.
What will I get back after returning the item(s)?
We will either exchange the same item or refund the amount according to the sales invoice to your bank account.
Why I am not entitled for the return / refund?
The returned goods/products will be checked and if the goods/products has been used or intentionally damaged by the customer, it will not be entitled for any refund.
Once we have checked and confirm the goods/products, we will process customer’s exchange item / refund within 2 working days after the confirmation.
Please contact us if you have any questions or doubts.