KEEP COOL Soothe Bamboo Serum Cleanser 120ml

What is the postage fees?

We provide flat rate shipping. No matter how much is the weight of the parcel, the price will be standard.

West Malaysia (Peninsular Malaysia)

Standard Delivery - RM 4.50

East Malaysia (Sabah & Sarawak)

Standard Delivery - RM 11.50

We are using J&T or NinjaVan courier service.

Note: Wrong selection of shipping zone (West or East Malaysia) we will on hold your order from processing until you pay us the remaining postage fees balance. 

How long does the delivery takes?

The delivery will takes around 2-3 days (West Malaysia) and 3-7 days (Sabah & Sarawak) depending on airline’s schedule and custom clearance process.

International Shipping

Currently, we only provide shipping within Malaysia.
Shipping to other international destinations is unavailable at this time.

We will make an update once we are open for delivery to other countries out of Malaysia.

Wrong / Damaged / Defective Items

If you are not satisfied with your purchase due to any of the following reasons:

• Damaged during shipment
• Incorrect item/type/shade/etc

Please notify us immediately within 24 hours after receiving the item through WhatsApp (+60164433726) or Email Us at hellogorgeoustyles@gmail.com with the following proof of delivery:

1. Sales Invoice 
2. Picture of damaged / incorrect items
3. AirWayBill on the parcel 

Without any of these documents you are not entitled for any replacement or refund from us.

Items must be entitled to 14 working days return policy. So please make the returns within 14 working days from the date of purchase.

Request will not be processed for items that were not notified beforehand.

Which courier should I choose to return the parcel?

Customers can choose their preferred courier service. Please provide us with the return parcel tracking number.

What about postage charges for the return parcel?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process.

What will I get back after returning the item(s)?

We will either exchange the same item or refund the amount according to the sales invoice to your bank account.

Why I am not entitled for the return / refund?

The returned goods/products will be checked and if the goods/products has been used or intentionally damaged by the customer, it will not be entitled for any refund.

Once we have checked and confirm the goods/products, we will process customer’s exchange item / refund within 2 working days after the confirmation.

Please contact us if you have any questions or doubts.

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